Shipping policy

Shipping Policy

Last Updated: September 12, 2026

At Previously Endangered, each order is handled with the same care and precision given to the pieces we issue. Because our creations are produced in limited quantities and may contain precious materials, additional measures may be taken to ensure each shipment is protected throughout its journey.

Order Processing

Orders are typically prepared for shipment within 3–7 business days following order confirmation.

Processing times may vary for limited releases, individually numbered pieces, made-to-order components, authentication procedures, or periods of exceptional demand.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information.

Shipping Within the United States

Shipping options and applicable charges are displayed at checkout.

Due to the value and limited nature of Previously Endangered pieces, qualifying shipments may include:

Tracking
Shipping insurance
Signature confirmation
Additional carrier security requirements

For certain high-value orders, a signature may be required upon delivery. Customers are responsible for ensuring that someone is available to accept the shipment.

Shipping Insurance

Where applicable, orders are shipped with insurance appropriate to the value of the shipment.

If a package is lost or damaged while in transit, please contact Previously Endangered as soon as possible so that we may assist with the carrier's claims process.

Please retain all original packaging, shipping materials, and damaged merchandise until the claim has been resolved, as the shipping carrier may require photographs or inspection.

International Shipping

Where international shipping is available, customers are responsible for any applicable customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country unless otherwise stated during checkout.

These charges are determined by local authorities and are not controlled by Previously Endangered.

International delivery times may also be affected by customs processing and other circumstances outside our control.

Delivery Estimates

Any delivery dates or transit times provided at checkout are estimates and are not guaranteed unless expressly stated by the shipping carrier.

Carrier delays, weather conditions, customs inspections, service disruptions, holidays, and other circumstances outside the control of Previously Endangered may affect delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error after placing an order, contact us immediately. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Previously Endangered cannot guarantee replacement or reimbursement for orders delivered to an address correctly provided by the customer at checkout.

Signature-Required Deliveries

Certain orders, particularly those containing precious metals, gemstones, individually numbered insignia, or other high-value pieces, may require an adult or authorized recipient's signature upon delivery.

Signature requirements may not be waived for designated shipments.

Lost Packages

If tracking information indicates that your package has been lost in transit, please contact us so that we may investigate the shipment with the carrier.

If tracking indicates that an order has been delivered but you cannot locate it, please first check with members of your household, building management, neighbors, or the carrier.

Damaged Shipments

If your order arrives damaged, please contact us promptly after delivery and provide:

Your order number
Photographs of the shipping package
Photographs of the shipping label
Photographs of the damaged item and packaging

Please do not discard any packaging materials until we have reviewed the matter.

Refused or Undeliverable Shipments

Orders returned to Previously Endangered because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or other circumstances attributable to the recipient may be subject to additional shipping charges before being resent.

Any applicable refund will be handled in accordance with our Return & Refund Policy.

Limited and Individually Numbered Pieces

Many Previously Endangered creations are issued in finite quantities and may carry an individual issue number, gemstone, insignia, or other distinguishing characteristics.

Because an exact replacement may not exist, lost or damaged limited pieces will be evaluated individually. Where replacement with an identical piece is impossible, Previously Endangered will determine the appropriate resolution in accordance with the circumstances of the order and any applicable carrier insurance.

Order Security

For the protection of our clients and the integrity of our releases, certain orders may be subject to additional payment, identity, address, or fraud-prevention verification before shipment.

Orders requiring additional verification may experience additional processing time.

Previously Endangered reserves the right to cancel and refund an order when we are unable to satisfactorily verify the transaction.

Contact

Questions regarding shipping or an existing order may be directed to our customer service team through the contact information provided on previouslyendangered.com.

Please include your order number when contacting us regarding an existing purchase.

Previously Endangered
Issued, Not Made.